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Day: January 15, 2021

Case Study: Car Dealership’s Service Department Engages The Decision Co. to Study Customer Satisfaction

Finding the Best Route Jack Ingram Nissan’s service department wanted to understand their customers at a more granular level in order to inform management and marketing decision-making, determine best methods for retaining current customers and attracting new ones, and identify why former customers left and how to bring them back. Accurate Information is Key The […]

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